Data status notices now live directly on Next Big Sound at nextbigsound.com/status. We won’t be updating this status blog anymore, but be sure to follow the main Next Big Sound blog on Tumblr if you aren’t already. 

Posted August 13, 2011

The amount of data Next Big Sound stores has increased rapidly over the past six months. In order to continue providing a speedy and reliable product for our customers, we’re in the process of completing a transition to our new hosting environment at Rackspace.

As a result of the transition, data from Google Analytics will be unavailable in Next Big Sound Premier between July 10th and July 18th. Aside from this interruption, we don’t anticipate the transition impacting normal usage of Next Big Sound. 

If you have any questions, please contact us.

Posted July 10, 2011

We have stopped supporting OurStage as a network.  OurStage fan counts will no longer be visible in graphs and OurStage profiles can no longer be associated to artists.  If you have any questions or concerns, please direct them to support@nextbigsound.com

Posted June 21, 2011

Our rate limit was recently reduced significantly for Twitter API calls.  As a result, many artists will not have any twitter data for the past week.  We are working with Twitter now to resolve the issue, and will update when we have more information.

UPDATE: We’ve been able to backfill the missing days for many of the twitter profiles in our system, but not 100% of them.

Posted June 20, 2011

We no longer support plays and views for any new artist MySpace profiles added to the system.  We apologize for the inconvenience and will update when this changes.  All of the existing profiles will continue to have counts for both plays and views.

Posted June 16, 2011

Facebook Page Likes are reported to Next Big Sound two different ways: public Facebook data from their API and through user authenticated Facebook Insights connections. The former includes competitive artists and the latter includes a geographic breakdown.

Page Likes from public data and Insights have similar day-to-day values, but do not always match exactly. For the most part, values trend closely together, but for a handful of time periods there have been large discrepancies. Note that the Facebook Insights data matches exactly what is shown in the Facebook Insights dashboard. This reporting discrepancy is a known bug on Facebook’s end, we will update when more.

Posted June 2, 2011

On May 27th, we saw an unexpected number of YouTube profiles report zero change in channel views from the previous day.  The volume was high enough that we expect it was a lapse in YouTube reporting, rather than the actual view counts for those profiles.  As of May 28th, we’ve seen the majority of those profiles reporting again within expected bounds.

UPDATE (6/8/11): We saw many artists report unexpectedly low numbers or zeros over the weekend and beginning of the week as well, but many of the affected artist profiles have since recovered from the down time.

UPDATE (6/29/11): The behavior continues to pop up periodically and then correct itself after a few days.  At this point, we are unsure as to whether YouTube is taking any steps to correct the reported view counts.

Posted May 30, 2011

We saw an inordinate drop off in the play counts for many artists’ vevo channels on May 24th.  Most artists appear to have recovered from the drop off, claiming all of the expected plays on May 25th instead, and are back to normal now.  We will update when we can explain the anomaly.

Posted May 27, 2011

At no single time, we’ve observed a strange phenomenon in Facebook fan counts.  On, but not limited to, January 23rd and 24th, March 16th-18th, and May 20th and 21st a statistically significant number of artists experienced spikes in their fan counts, suggesting that there was a Facebook specific event that happened, rather than any actual change in fan engagement.  At this time, our best guess of the cause of the event is Facebook combining the counts from the various duplicates of artist fan pages in an effort we’ve dubbed page rollups.  We will update when more information becomes available.

Posted May 24, 2011

We’ve seen an unusual drop off in a number of artists’ page likes reported by Facebook Insights on Sunday, May 1st.  This drop off was not mirrored by the Facebook page likes that we collect outside of Facebook’s insights engine.  We’re currently unaware of the cause of the metric drop, but will update as soon as we know more.  Please direct any questions to support@nextbigsound.com.

Posted May 5, 2011